Help Desk Software

Help desk software refers to a computer program. It  enables customer-care operators keep track of user requests and deal with other customer-care-related issues. It is a resource intended to provide the customer or end user with information and support related to a Company’s or institution’s products and services. Here I have listed in the best top 10 Help Desk Software list.

1. Freshdesk

Freshdesk software is a cloud based help desk solution. It offers everything a business needs to deliver exceptional support.

PRODUCT DETAILS

PRODUCT FEATURES                     

• Knowledge Base
• Known Issue Management
• Live Chat
• Multiple Brands / Products
• Self Service Portal
• Service Desk (ITIL / ITSM)
• Surveys & Feedback
• Ticket Management
• Alerts / Escalation
• Automated Routing
• Community Forums
• Contract Management
• Customer Database
• Inbox / Queue Management
• Incident Management

2. ManageEngine ServiceDesk Plus

This software is  completely web-based Help Desk and Asset Management Software. ManageEngine Service Desk Plus offers an integrated package with Incident management(Trouble Ticketing), Purchasing, Contract Management, Asset Tracking, Self-Service Portal, and Knowledge Base at an affordable price point.

PRODUCT DETAILS

PRODUCT FEATURES

• Alerts / Escalation
• Automated Routing
• Billing & Invoicing
• Community Forums
• Contract Management
• Customer Database
• Document Management
• Inbox / Queue Management
• Incident Management
• Knowledge Base
• Known Issue Management
• Live Chat
• Multiple Brands / Products
• Self Service Portal
• Service Desk (ITIL / ITSM)
• Surveys & Feedback
• Ticket Management

3. Vision Helpdesk

It is ALL IN ONE customer support help desk allows you to manage various channels like WEB-FORMS, E-MAIL, Twitter, Facebook, Calls everything under a single roof.

PRODUCT DETAILS

PRODUCT FEATURES

• Alerts / Escalation
• Automated Routing
• Billing & Invoicing
• Community Forums
• Contract Management
• Customer Database
• Inbox / Queue Management
• Incident Management
• Knowledge Base
• Known Issue Management
• Multiple Brands / Products
• Self Service Portal
• Service Desk (ITIL / ITSM)
• Surveys & Feedback
• Ticket Management

4. NABD

NABD software is the only solution with a FULLY functional FREE plan suited for most businesses.

PRODUCT DETAILS

PRODUCT FEATURES

• Knowledge Base
• Known Issue Management
• Live Chat
• Multiple Brands / Products
• Self Service Portal
• Service Desk (ITIL / ITSM)
• Surveys & Feedback
• Ticket Management
• Customer Database
• Document Management
• Inbox / Queue Management
• Incident Management
• Alerts / Escalation
• Automated Routing
• Community Forums

5. RepairShopr

It is designed to serve all kinds of repair shops and field service businesses. This software provides Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

PRODUCT DETAILS

PRODUCT FEATURES

• Alerts / Escalation
• Automated Routing
• Billing & Invoicing
• Knowledge Base
• Known Issue Management
• Contract Management
• Customer Database
• Document Management
• Inbox / Queue Management
• Incident Management
• Multiple Brands / Products
• Self Service Portal
• Ticket Management

6. Zoho Desk

Zoho Desk software is a web-based customer service application. It helps your company build stronger relationships with customers.

PRODUCT DETAILS

PRODUCT FEATURES

• Knowledge Base
• Known Issue Management
• Live Chat
• Multiple Brands / Products
• Self Service Portal
• Service Desk (ITIL / ITSM)
• Surveys & Feedback
• Ticket Management
• Community Forums
• Contract Management
• Customer Database
• Document Management
• Inbox / Queue Management
• Alerts / Escalation
• Automated Routing

7. LiveChat

LiveChat software is used by companies all over the world and from every industry. Start-ups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

PRODUCT DETAILS

PRODUCT FEATURES

• Live Chat
• Multiple Brands / Products
• Self Service Portal
• Service Desk (ITIL / ITSM)
• Surveys & Feedback
• Ticket Management
• Knowledge Base
• Alerts / Escalation
• Automated Routing
• Inbox / Queue Management
• Incident Management
• Customer Database

8. QuickBase

QuickBase software is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app.

PRODUCT DETAILS

PRODUCT FEATURES

• Contract Management
• Customer Database
• Document Management
• Inbox / Queue Management
• Incident Management
• Alerts / Escalation
• Automated Routing
• Surveys & Feedback
• Ticket Management
• Known Issue Management

9. Deskero

Deskero software is a solid help desk software, with features like knowledge base, multi-channel support, social network integration, Integrated live chat, canned answers and preferred client management.

PRODUCT DETAILS

PRODUCT FEATURES

• Knowledge Base
• Known Issue Management
• Live Chat
• Multiple Brands / Products
• Self Service Portal
• Alerts / Escalation
• Automated Routing
• Contract Management
• Customer Database
• Ticket management

10. Zendesk

It builds software for better customer relationships.  People interact with businesses everyday across multiple channels like   phone, live chat,email and social media.

PRODUCT DETAILS

PRODUCT FEATURES

• Surveys & Feedback
• Ticket Management
• Incident Management
• Community Forums
• Self Service Portal
• Live Chat
• Knowledge Base
• Alerts / Escalation