Call Center Software

A call center is a centralized place used for transmitting or receiving a large volume of requests by telephone. Call center software helps call center agents access the right information and knowledge about a customer’s history to improve the overall customer experience. Here I have listed in the Best Call Center Software List.

1. PrimoDialler

It is an all-in-one Cloud Contact Center giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi- channel contact center, which it is simple, fast and flexible.

PRODUCT DETAILS

PRODUCT FEATURES

• Live Chat
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Premise-Based Call Center
• Progressive Dialer
• Quality Management
• Queue Manager
• Virtual Call Center
• Workforce Management
• Blended Call Center
• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Campaign Management
• Compliance Management
• Escalation Management
• Inbound Call Center
• IVR / Voice Recognition
• Knowledge Base

2. Snapforce Call Center Software

This Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call barging, call transfers, call coaching, call monitoring, call queues, ACD, dial-in conference bridge, video conferencing, toll free number included.

PRODUCT DETAILS

PRODUCT FEATURES

• Blended Call Center
• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Campaign Management
• Compliance Management
• Escalation Management
• Inbound Call Center
• IVR / Voice Recognition
• Knowledge Base
• Quality Management
• Queue Manager
• Virtual Call Center
• Workforce Management
• Live Chat
• Manual Dialer
• Outbound Call Center

3. CallHub

It is the only telephony software for campaigns that smoothly integrates with your  CRM. Voice and Text Messaging to connect with your Supporters.

PRODUCT DETAILS

PRODUCT FEATURES

• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Campaign Management
• Compliance Management
• Escalation Management
• IVR / Voice Recognition
• Knowledge Base
• Virtual Call Center
• Workforce Management
• Live Chat
• Outbound Call Center
• Quality Management

4. Megacall

It is the best solution for any contact center to increase productivity and deliver excellent customer experience.

PRODUCT DETAILS

PRODUCT FEATURES

• Blended Call Center
• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Campaign Management
• Compliance Management
• Escalation Management
• Inbound Call Center
• IVR / Voice Recognition
• Progressive Dialer
• Quality Management
• Queue Manager
• Virtual Call Center
• Workforce Management
• Manual Dialer
• Outbound Call Center
• Predictive Dialer

5. Restaurant Call Center software

It is designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location.

PRODUCT DETAILS

PRODUCT FEATURES

• Blended Call Center
• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Campaign Management
• Compliance Management
• Manual Dialer
• Outbound Call Center
• Inbound Call Center
• Progressive Dialer
• Quality Management
• Queue Manager
• Workforce management

6. Solgari Cloud Communications

Solgari Cloud Communications software is a world’s first integrated cloud business communications software solution. All telephony, IVR, collaboration, contact center, compliance, security & carrier services from one software vendor. In the cloud, fully integrated, stunning intelligence with massive cost saving.

PRODUCT DETAILS

PRODUCT FEATURES

• Blended Call Center
• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Compliance Management
• Escalation Management
• Inbound Call Center
• IVR / Voice Recognition
• Knowledge Base
• Progressive Dialer
• Quality Management
• Queue Manager
• Virtual Call Center
• Outbound Call Center
• Predictive Dialer
• Live Chat

7. CloudCall

This is a global telecoms company and a CRM integration provider.It  allows to truly differentiate your own product by adding click2dial, call recording and logging within a client database, real-time statistics and dashboards, screen pops,  ACDand other features to your CRM software.

PRODUCT DETAILS

PRODUCT FEATURES

• Blended Call Center
• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Campaign Management
• Compliance Management
• Escalation Management
• Inbound Call Center
• IVR / Voice Recognition
• Knowledge Base
• Progressive Dialer
• Quality Management
• Queue Manager
• Virtual Call Center
• Workforce Management
• Live Chat
• Manual Dialer
• Outbound Call Center
• Predictive Dialer

8. Easycall Cloud

Easy Call cloud software solution with features such as predictive Dial-er, campaign management  and appointment scheduling.

PRODUCT DETAILS

PRODUCT FEATURES

• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• Campaign Management
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Progressive Dialer
• Queue Manager
• Virtual Call Center
• Workforce Management
• Inbound Call Center
• IVR / Voice Recognition

9. Crazy Call

Crazy call  consists of the dialer, campaign manager, web based agent panel, workforce manager, call recording, call queue, script creator, outbound simulator and forecasts.

PRODUCT DETAILS

PRODUCT FEATURES

• Progressive Dial-er
• Quality Management
• Queue Manager
• Virtual Call Center
• Workforce Management
• Outbound Call Center
• Predictive Dialer
• Knowledge Base
• Escalation Management
• Call Scripting
• Campaign Management
• Blended Call Center
• Call Recording

10. Zent.io

It is a Omnichannel “All in One” Contact Center Software, Best Contact Center Value One Product, The Complete Package All-in-one Pricing – No charge for additional functionality Lowest Cost, Cloud-based Solution.

PRODUCT DETAILS

PRODUCT FEATURES

• Escalation Management
• Inbound Call Center
• IVR / Voice Recognition
• Knowledge Base
• Call Recording
• Call Routing
• Blended Call Center
• Quality Management
• Queue Manager
• Live Chat
• Manual Dial-er
• Workforce management